Heads up! Our Knowledge Base offers quick solutions to most technical problems! Need help from a real human? Get in touch with us below!

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How can I pay?

We accept all major Credit Cards and PayPal.

Currencies

Prices are displayed in EURO but we accept every currency. Our secure and transparent payment processor will automatically convert your sum total to your local currency at the last step of the checkout process. You will eventually be billed by your credit card company or PayPal in your local currency. You may use an online currency converter to lookup the current exchange rate at any time.

Is my payment secure?

Yes. All payments are secured using state-of-the-art encryption. We also never store any credit card or other payment information in your account or on our servers. All payments are handled securely by industry standard payment processors Stripe or PayPal.

What is your refund policy?

We want you to love your new product. We're commited to providing accurate and detailed information about anything we offer either through our site or direct communication before you decide to purchase from us. Should you still have any complaints about a product after you purchased please let us know and we will figure out a solution!

I need an invoice as PDF!

Invoice formatting is not a service we can provide. The purchase receipt you got from us contains all the relevant information to comply with international invoice/receipt standards. You are free to convert the invoice to PDF yourself which is really straight forward and natively supported on most operating systems (Hint: Print the Email and select 'Print to PDF' from the printer device list).

Anything else?

I'm getting an installer Error

We got you covered! If you purchased directly from vision-color.com in the past you can sign up for an account and import any previous purchases using your original purchase Email and ten-digit invoice number. Import & download the latest version from your account. In case there are any other errors you can also download the raw LUT package(s) from your account that you can manually store on your computer (no need for an installer!).

Note: The import will only work if you've purchased from us directly. If you bought the LUTs from a reseller like Color Grading Central please create an account and include the following details in your request: Your VisionColor ID, Proof of purchase (Invoice/Receipt from CGC). We will then manually add the product to your account so that you can download the latest and greatest version at all times.(Yay!)

I want to download but my links are lost/not working

If you purchased directly from vision-color.com in the past you can sign up for an account and import any previous purchases using your original purchase Email and ten-digit invoice number.

Note: The import will only work if you've purchased from us directly. If you bought the LUTs from a reseller like Color Grading Central please create an account and include the following details in your request below: Your VisionColor ID, Proof of purchase (Invoice/Receipt from CGC). We will then manually add the product to your account so that you can download the latest and greatest version at all times.

How do I know if there have been any updates?

If you purchased the LUTs from vision-color.com you can sign up for an account and import any previous purchases using your original purchase Email and ten-digit invoice number.

The final version has been released in November 2015. We've only added additional camera patches (ImpulZ) and operating system support since then.

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