Product Support

Articles and Tutorials for VisionColor Products
ImpulZ™
Film Emulation LUTs
OSIRIS
Cinematic Look LUTs

Issues with the Site and Download Problems

Note: All downloads and updates are served by color.io. You can access your products on account.color.io
Migrate your VisionColor Licenses to Color.io

If you purchased any VisionColor products prior to 2021, please create a new Color.io Account to migrate your licenses and access your downloads. Please have your order ID and order email ready and this process will only take a minute or two.

Color.io Account

Checkout and Billing

Questions about checkout, currencies, tax or your invoice?
How can I pay?

Color.io checkout accepts all major Credit Cards and PayPal.

Can I pay in USD or other currencies?

Yes. While all prices are displayed in Euro (EUR), we accept all currencies. Our payment processor will automatically convert your sum total to your local currency at the last step of the checkout process. You will always be billed by your credit card company or PayPal in your local currency.

The Color.io checkout window even has a built-in currency converter so you can preview the exact amount you are going to pay before committing your payment.

Is my payment secure?

Yes. All payments are secured using state-of-the-art encryption. We also never store any credit card or other payment information in your account or on our servers. All payments are handled securely by globally trusted, standard payment processors Stripe or PayPal.

What is your refund policy?

We want you to love your new product. We're committed to providing accurate and detailed information about anything we offer either through our site or direct communication before you decide to purchase from us. Should you still have any complaints about a product after you purchased please let us know and we will figure out a solution!

I need an invoice as PDF

Invoice formatting is not a service we can provide. The purchase receipt you receive from Color.io upon checkout contains all the relevant information to comply with international invoice/receipt standards. You are free to convert the invoice to PDF yourself which is really straight forward and natively supported on most operating systems (Hint: Print the Email and select 'Print to PDF' from the printer device list).

VAT

VAT may apply for customers from within the EU. Businesses can enter their VAT ID at checkout.

Contact support if you have any other questions

Do you have a Referral Program?

Yes! Head over to color.io/affiliates where you can join our affiliate program and start making money by recommending our products to other creatives!

 

Get in touch

Contact our team at hello@color.io - we'll get back to you asap!

Get Supportfrom color.io